1. What is UV?
Ultraviolet (UV) light is at the invisible, violet end of the light spectrum. Even though we can't see UV light, we are exposed to UV rays from all light sources, including the sun.

2. How does ultraviolet light purify water?
UV-C rays penetrate the cells of harmful bacteria and viruses in our drinking water, destroying their ability to reproduce. Without this ability, these organisms die and no longer pose a health threat. It is a simple but very effective process, with the system generally destroying 99.99% of harmful microorganisms.

3. Does a UV system use a lot of energy?
No, the UV unit will use about the same amount of energy as a 60 watt light bulb. It is a cost effective, natural way to increase water quality where microbiological contamination is present and to provide peace of mind where microbiological contamination is a greater risk.

4. Why do UV purifiers require sediment pre-filtration?
UV systems require pre-filtration to maintain effectiveness as sediment and other contaminants in the water can create a "shadow" which prevents the UV rays from reaching and disinfecting the harmful microorganisms.

5. How often does the UV light bulb (lamp) need to be replaced?
It is essential that you change your UV lamp annually. The ability of the lamp to emit UV light decreases over time. Remember - UV light is invisible! Even though the lamp is still glowing after one year, there might not be enough UV light reaching your water to be effective.

6. What is Reverse Osmosis?
Reverse osmosis, also known as hyper filtration, is the finest means of filtration available today. It is the most common treatment technology used by premium bottled water companies. Reverse osmosis refers to the process of forcing water through a semi-permeable membrane under pressure.

7. How does Reverse Osmosis work?
Reverse osmosis uses a membrane that is semi-permeable, allowing pure water to pass through it, while rejecting the contaminants that are too large to pass through the tiny pores in the membrane.

8. Can Reverse Osmosis be used on well water or water from other untreated sources (lake or river)?
Yes, RO is generally an excellent choice for homeowners with well water. However, it is important to note that reverse osmosis does not provide foolproof protection against all microorganisms. You should have your water tested for bacteria and virus contamination before relying solely on reverse osmosis. If microbiological contamination is present or suspected, you should combine reverse osmosis with an ultraviolet system for maximum effectiveness and protection against bacteria and viruses. A water softener or whole-house iron filter may also be advisable (depending one the level of relevant contaminants in your well water) to prevent membrane fouling thereby ensuring maximum membrane life and effectiveness.

9. How often does the reverse osmosis membrane need to be replaced?
With proper maintenance of your sediment and activated carbon pre-filters, your reverse osmosis membrane should last 2-3 years.

10.  Why are Reverse Osmosis System always combined with carbon and sediment pre-filters?
The only major category of contaminants that reverse osmosis is not highly effective in removing (organic compounds) is specifically targeted by activated carbon filters. Pre-filters also prevent the reverse osmosis membrane from being fouled or clogged by sediment, chlorine, and other contaminants, thereby enhancing its effectiveness and lifespan.